In addition to the initial setup and configuration, SANE Consulting Inc. can provide ongoing primary support and management for installed Customer Premise Equipment (CPE).

Key features

• 24x7 monitoring of key performance metrics.
• Event Correlation and Notification
• Problem Identification
• Fault Isolation
• Problem Resolution
• Device Changes
• Equipment Maintenance
• Equipment Break/Fix
• Web Portal Reporting

In addition to device up/down status, SANE Network Operations Center (NOC) provides advanced monitoring services to monitor device health including port utilization, interface utilization and latency. Performance statistics are constantly recorded for every monitored device including interface level detail. Relevant performance monitoring information is available on-line in real-time. SANE Consulting Inc. has immediate knowledge of an event or incident and reports it. The NOC identifies the problem by separating resulting symptoms from their source. The point of failure, or fault, for the identified problem is isolated in a root cause analysis by gathering and analyzing information correlated from multiple sources and system tools.

The problem, now identified, is corrected so that no other failures or symptoms arise as a result of the correction. The process could include escalation to third-party organizations such as carriers as well as dispatch for hardware repair/replacement.

Key benefits

• Independence from any particular Internet Service Provider allowing franchises to use whichever service provider can provide the best solution for their location.
• Approximately 25% cost savings over comparable offerings available from Telus.
• Future support for additional Internet Protocol based applications.
• Proactive support services to minimize the impact of potential downtime.
• Reactive support via telephone in the event of service disruption
• Access to expert technical resources to support continued expansion plans