Hardware: From Desktop to Datacenter
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Level 1 & 2 Management Support Service Agreement
Tier 1 and 2 support services save you time and money. We help you get up and running quicker and more efficiently creating a direct impact on your bottom line.
Level
1 support covers the first level of PC support and preventative
maintenance for Desktop and Laptop computers. Level 2 supports server
maintenance and installation of new desktops, laptops, printers
and software in a networked environment as well as support for issues
escalated beyond the Level 1 support team.
Key Benefits
- Consistent IT maintenance activities
- Responsive support for problem resolution
- Increased preparation and proactive IT management duties
- Discounted rate premiums with minimum monthly commitment
- More consistent monthly cost structure to simplify IT budgeting
- Greater productivity for the businesses and consistent IT support
This
investment provides great value by providing a variety of computer
experts at competitive rates to address many aspects of you business
technology needs.
Overview of recommended regularly scheduled work
|
Daily |
Weekly |
Monthly |
Yearly |
|
Data backup review |
Server maintenance |
Desktop Maintenance |
System audit |
|
Log monitoring |
Antivirus updates |
Minimal backup testing |
Review agreement |
|
Support calls |
Disk Maintenance |
Project review |
Project review |
Municipal Supernets are coming