Sane Consulting Limited serves small, medium and larger businesses in Medicine Hat and beyond. Join our team of leaders who are constantly trying to better connect our customer networks cross-country. We partner with our customers to help them make sense of information technology and to help them run their operations faster, smarter and more cost-effectively. We currently wish to fill a Level 1 Technical Support Analyst position.

Level 1 Support technician - Open

Your duties will include:  

• Providing first level telephone technical support and utilize remote access technology to assist, support, and advise to customers
• Analyze problems, identify trends and problems rather than symptoms, and provide creative and timely solutions to customer problems
• Install, modify, clean, and repair computer hardware and software
• Interpret problems and provide technical support for hardware, software, and systems. Hand off support calls to Level 2 as appropriate
• Ultimately resolve 70% to 80% of customer support issues.

You will Possess:

• Successful completion of at least the first year of College IT program
• Excellent communication skills – both written and verbal
• Experience in both Windows client or server operating systems
• A professional attitude, with a focus on results
• The ability to work under pressure
• Retail experience would be an asset in this position
• A+ and Network+ certification would be an asset in this position

SANE Consulting offers the opportunity to grow in a dynamic environment, providing creative solutions for our customer’s needs.  Applicants should be self-starters and have an eye for detail.

Please submit resume to:

careers at sane.ca

SANE Consulting Inc.
Medicine Hat, AB